1000+ companies are already using relatico software:

Reclamation Management

The most important thing about reclamations is that they are reported to the supplier and documented as quickly as possible.

It is very tempting to do this quickly by email. However, as the process progresses and the email distribution list grows, it becomes increasingly confusing. Proper documentation and qualified communication internally and with the supplier becomes increasingly difficult.

Ideally, you should have a clear form available that can be shared with the supplier.
As a buyer and quality manager, you have to process complaints together in your day-to-day business. To do this, you need software platforms on which documents can be shared and processes, discussions and approvals can be tracked and documented.

Challenges of Reclamation Management

Cross-departmental coordination

Several departments have to work together to process reclamations. Coordination is not always easy, especially when information is managed in different formats and different databases.

Finding documents quickly

Where exactly is which information to be found? Do you have to search in different systems? Which document version is valid?

Clear communication

You must be able to see the current status at all times. Which documents are missing? What is the latest proposed solution?

relatico Software offers you powerful solutions from practice for practice

Organize your Documentation

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With relatico, you get a software solution that quickly organises thousands of documents for all areas of your company with its diverse and sophisticated functions. Based on years of experience, relatico offers functional, efficient and time-saving solutions for the procurement, organisation and filing of supplier and material documentation.

Seamless Interdepartmental Collaboration

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Smooth communication between departments saves time and frustration. Benefit from efficient collaboration with relatico and free up more time for your day-to-day business.

Beyond Just Document Management

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Relatico is more than just a document database or DMS. Create added value in strategic purchasing and supply chain management.

Picture showing time Savings with relatico.

Digitalisation Features

Digitalise your processes with ease

Workflows

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Organize tasks as 'To-do', 'In progress' or 'Done' with Relatico and ensure that each task is processed promptly and efficiently.
With relatico workflows, collaborating on documentation is a breeze.

Automations

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Easily create automations to keep the mundane work out of sight and out of mind while the documents you need arrive in your account. Say goodbye to endless follow-ups and say hello to increased productivity with relatico. Automate your daily tasks, ensure efficient supplier management and gain more time for your strategic purchasing decisions.

Automated updating of expired documents and certificates

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Keep track of expired documents and certificates.

Save yourself a lot of time and frustration with the automated updating of expired documents and certificates. Set the expiration date and relatico will prompt the supplier in good time to provide a new version. The best thing about this is that the old documents are directly replaced by the new versions. You then only need to release the new versions.

Be flexible with our App

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Access your documents anytime and anywhere with Relatico Mobile.

Example of the Workflow and automation Functions of relatico. Relatico is a supplier management software.
Bernd Neufert
Supply Chain Expert
Arrange a call

I would be happy to learn about you and your challenges and introduce you to our software solutions.

We'll talk about:

Digitalization check of your Supply Chain
Personalised advice for you and your team
Free relatico tech demo
Frequently Asked Questions about relatico

Do my suppliers need their own version of relatico?

No, they don't. Your suppliers can access the necessary information and collaborate with you using shared links on their webbrowser. This ensures ease of access and seamless collaboration without the need for additional software installations.

Is relatico suitable for businesses of all sizes?

Absolutely, relatico is meticulously designed to cater to businesses of every scale and industry. For small to medium-sized businesses (SMBs), our tool streamlines supplier management processes, fostering efficiency without the need for significant resources or overheads. This means SMBs can achieve the kind of supplier collaboration and management typically reserved for much larger entities. On the other hand, for big corporations with intricate supply chains and multifaceted supplier ecosystems, Relatico offers robust features, deep customization, and scalability to manage extensive supplier portfolios, ensuring smooth operations and optimal supplier relationships. In essence, whether you're an emerging startup or a multinational corporation, Relatico adapts and evolves with your supplier management needs, ensuring that every business, regardless of its size, can benefit from seamless supplier relationship management.

What is relatico's approach to risk analysis of the supplier base?

Background: Risk analysis is a fundamental component of the Supply Chain Law (LkSG). In daily business operations, there's often little time to delve into the intricate details of LkSG, leading to confusion and misjudgments.

Our Approach: The Relatico team has devised a simplified procedure for supplier base risk analysis. Our goal is to help our clients kick-start their risk analysis swiftly and provide comprehensive information to their customers. We've designed a step-by-step model that segments the supplier base, creating manageable work packages.

Note: While we assist with data collection and analysis, we cannot make strategic decisions for you. However, we're here to help with our expertise.

What sources are used for the risk analysis?

We recommend focusing on data already available within the company or easily accessible. Use objective, standardized data and avoid qualitative, subjective information. Commonly used sources in the initial phase include:

Commercial ERP data

Address data (ERP master data)

Country risk

Certification status and performance


Tip: Approach it with a "keep-it-simple" mindset, but avoid shortcuts.

How are prevention and remediation measures represented?

Within the relatico database, task packages can be planned and executed, both independently and in collaboration with external partners. This also encompasses complaint management.

How does supplier monitoring/mapping work? Can a Tier-N Mapping be performed?

Absolutely. Relatico can visually represent supply chains in a clear diagram format, enabling quick identification of contacts.

How does your SRM software facilitate supplier risk management?

relatico, is built with advanced risk management features. It evaluates and monitors suppliers, their historical data, and feedback to identify potential risks. Additionally, the software offers alert systems that notify users of changes or inconsistencies that might indicate a risk. By providing a centralized platform, users can quickly respond to potential issues, ensuring that the supply chain remains robust and reliable.

When will there be extensions for CSDDD, EUDR, and CSRD reporting obligations? Will the software be updated accordingly?

Companies well-prepared for LkSG will be aptly prepared for CSDDD. The CSDDD is an extension of LkSG and comprises a set of regulations familiar to German companies through LkSG. Firms integrating LkSG preparations with CSDDD considerations will have a competitive advantage, especially over foreign companies new to this area.New legal provisions, especially those regarding human rights, will often overlap with LkSG and CSDDD. The processes established in companies for LkSG and CSDDD can be recontextualized, building upon existing knowledge.Relatico's Commitment: We closely monitor changing requirements and aim to support our clients in meeting these obligations. If new needs arise, we're equipped to respond efficiently and competently.

Is an automatic LkSG report generated for upload to BAFA?

No, but you can use the informations from relatico for the report.

How does supplier monitoring / mapping work? Can a Tier-N Mapping be performed?

Absolutely. Relatico can visually represent supply chains in a clear diagram format, enabling quick identification of contacts.

When will there be extensions for CSDDD, EUDR, and CSRD reporting obligations? Will the software be updated accordingly?

Companies well-prepared for LkSG will be aptly prepared for CSDDD. The CSDDD is an extension of LkSG and comprises a set of regulations familiar to German companies through LkSG. Firms integrating LkSG preparations with CSDDD considerations will have a competitive advantage, especially over foreign companies new to this area.New legal provisions, especially those regarding human rights, will often overlap with LkSG and CSDDD. The processes established in companies for LkSG and CSDDD can be recontextualized, building upon existing knowledge.Relatico's Commitment: We closely monitor changing requirements and aim to support our clients in meeting these obligations. If new needs arise, we're equipped to respond efficiently and competently.

Can users make custom modifications, like custom fields, workflows, integrations, etc.?

Our primary focus is our customers. If you have requirements that the relatico software doesn't currently meet, we will collaboratively explore potential solutions with you.

Do my suppliers need their own version of relatico?

No, they don't. Your suppliers can access the necessary information and collaborate with you using shared links on their webbrowser. This ensures ease of access and seamless collaboration without the need for additional software installations.

How does supplier monitoring / mapping work? Can a Tier-N Mapping be performed?

Absolutely. Relatico can visually represent supply chains in a clear diagram format, enabling quick identification of contacts.

SRM software vs SCM software: What are the differences?

SRM software is intensely focused on nurturing, optimizing, and enhancing relationships with suppliers. It enables deeper, more collaborative partnerships, fosters improved communication, and aids businesses in extracting maximum value from their supplier relations. On the other hand, SCM (Supply Chain Management) software provides a broader view of the entire supply chain network, encompassing procurement, production, and distribution. While SCM maximizes the efficiency of the entire chain, SRM ensures that the relationships within this chain are strong and fruitful. With our software, relatico.next the focus lies on SRM. That being said, relatico qualifies as both: an SRM and SCM solution, offering the best of both worlds in a single tool.

When will there be extensions for CSDDD, EUDR, and CSRD reporting obligations? Will the software be updated accordingly?

Companies well-prepared for LkSG will be aptly prepared for CSDDD. The CSDDD is an extension of LkSG and comprises a set of regulations familiar to German companies through LkSG. Firms integrating LkSG preparations with CSDDD considerations will have a competitive advantage, especially over foreign companies new to this area.New legal provisions, especially those regarding human rights, will often overlap with LkSG and CSDDD. The processes established in companies for LkSG and CSDDD can be recontextualized, building upon existing knowledge.

Relatico's Commitment: We closely monitor changing requirements and aim to support our clients in meeting these obligations. If new needs arise, we're equipped to respond efficiently and competently.

Is there an SAP interface for data transfer?

Yes, we offer an interface allowing Relatico to connect with other systems, such as SAP.

Can users make custom modifications, like custom fields, workflows, integrations, etc.?

Our primary focus is our customers. If you have requirements that the relatico software doesn't currently meet, we will collaboratively explore potential solutions with you.